Case Study:
Transforming Contact Centre Payments

Introduction:

Gala Technology, an innovator in the payments industry, empowers businesses to revolutionise their Contact Centre payments. The company offers secure, robust solutions to accept payments across multiple channels - including phone, internet, email, SMS, web chat, WhatsApp, and social media. With their Secure SOTpay Contact Centre solution, businesses can optimise their customer experience while achieving PCI compliance.

Challenge:

In today’s data-driven world, businesses face challenges in maintaining secure transactions, especially with the increased risk of data breaches and cyber-attacks. For companies dealing with sensitive customer data every day, the risk of data exposure is high. Moreover, handling chargebacks due to fraudulent activities strains the company’s finances and tarnishes their reputation. The need to ensure robust data security without compromising customer experience posed a significant challenge.

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