Case Study:
How Plumbers Can Securely Accept Payments and Improve Customer Experience with SOTpay

Introduction:

In the dynamic world of plumbing services, customer satisfaction and efficient payment systems are the lifeblood of sustained business growth. A case in point is a plumbing company renowned for its commitment to quality but hindered by outdated payment methods, leading to PCI compliance issues and a labour-intensive invoicing system. This not only affected their customer relations but also became a significant roadblock to their expansion.

Challenge:

The company faced a myriad of challenges. Primarily, it took many customer-not-present payments, which brought about PCI compliance concerns. The labour- intensive nature of this process did not align with their client base’s expectations, resulting in a fragmented system characterised by invoice payment delays and the constant need to chase payments and match them to invoices. This inefficiency and frustration were hindering the company’s growth and potential.

Looking for inspiration to help your business grow and succeed? Download the complete case study brochure and learn how this company turned their challenges into opportunities for success.