Case Study:
How SOTpay Helped a Waste Management Company Streamline Payments and Boost Customer Satisfaction

Introduction:

The company is a leader in the recycling and waste management industry, providing solutions to thousands of commercial and residential clients. With nearly 100 employees, they are committed to digitizing their payment process to improve customer service and retention rates.

Challenge:

Prior to implementing SOTpay, the company struggled to manage peak call volumes at their contact centre, which often resulted in low conversion rates. They wanted a payment solution that would be flexible, efficient, and minimize the pain points associated with call centres for both them and their clients. Additionally, they needed to have complete visibility over all payments to prevent repeat reminder messages from being sent to customers who had already paid.

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