Case Study:
The Ideal Digital Payment Solution for Onsite Services The Challenge

Introduction:

In the UK, consumer protection laws provide a 14-day cooling-off period for contracts signed at a customer’s home or outside a trader’s business premises, as outlined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This cooling- off period ensures that consumers have the right to cancel a contract without penalty. However, certain exceptions apply, including contracts for custom- made or personalised goods and urgent repairs or maintenance requested by the customer.

Challenge:

Service providers often struggle with inefficient payment processes, legal compliance challenges, and awkward in-person payment discussions. The UK's consumer protection laws, including the 14-day cooling-off period for certain contracts, add complexity to managing payments while maintaining excellent customer service.

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