Case Study:
Reduce bad debt figures while increasing staff productivity

Introduction:

As an automotive insurance broker, this company prides itself on encouraging safe driving using telematics and offering high-quality service to its customers. However, the company was facing several challenges with its credit control cycle, resulting in peak time loads on their contact centre and exposing them to PCI and GDPR compliance risks. With new Strong Customer Authentication regulations now required, the company needed a cost-effective, secure, and customer-friendly payment solution.

Challenge:

The company was facing several challenges with its credit control cycle. They were sending payment reminders to their customers via letter, email, resulting in peak time loads on their contact centre. Additionally, they were taking card details over the phone, exposing the company to PCI and GDPR risks. The company needed a cost-effective, secure, and customer-friendly payment solution to manage their credit control cycle more efficiently.

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