Dalata Hotel Group
Case Study

The Client:

Dalata Hotel Group was founded in June 2007 by Pat McCann, who acquired a group of companies from Choice Hotels Ireland and in 2008 re-branded it's leased hotels under it's own Maldron Hotels brand. Today, Dalata are the largest hotel operator in Ireland and the fastest growing operator in the UK, with their Maldron Hotel and Clayton Hotel brands whilst also managing a portfolio of partner hotels.

The Brief:

As a market leader, Dalata Hotel Group pride themselves on ensuring that their service standards are consistently high at every opportunity. They strive for success, are enthusiastic about what they do and take responsibility for getting things right. As an organisation, Dalata Hotel Group had been looking to find a PCI DSS compliant solution for card not present transactions in order to combat an the risk of fraud related chargebacks and to reduce their scope for PCI DSS compliance.

The Solution:

Following an introduction from their acquiring partners, Elavon, who promote Gala Technology as their 'Pay By Link' partner, Dalata Hotel Group deployed our multi-award winning SOTpay solution across a number of locations across their estate, simplifying PCI DSS requirements, negating the risk of fraud related chargebacks within these channels and reducing their processing charges.

SOTpay enables Dalata Hotel Group to send secure and PCI compliant payment links via email or SMS, allowing the cardholder to remain in control of their sensitive card data and complete the transaction either in real time, whilst the agent remains in dialogue or at their end leisure.

SOTpay then notifies the required individual or department that the authenticated transaction has been completed.

"SOTpay simply benefits everyone. Our customers benefit from greater security, no longer providing their card details to our organisation, and we benefit from PCI DSS compliance, better security for card payments, reduced risk of fraud related chargebacks, no shows and late cancellations.

The dashboard is simple to use, requires very little training, and the team at Gala Technology were excellent throughout the implementation and the ongoing support process."

Group Systems Training & Standards Manager
Dalata Hotel Group

The Result:

For their proactive work in securing customer card data and enabling their customers to complete PCI DSS compliant transactions, Gala Technology, Elavon and Dalata Hotel Group were honoured at the PCI London event, winning the PCI: Award for Excellence 2020.