Devon 4x4
Case Study

The Client:

Devon 4x4 are a specialist 4x4 vehicle company, offering a complete range of services and 4x4 accessories and spares for owners and enthusiasts of all makes of 4x4 and off-road vehicles.

From the supply of 4x4 accessories, complete vehicles, replacement and specialist parts, and preparation equipment through to servicing and full-turnkey workshop services, Devon 4x4 have become the leaders in their field, synonymous with the highest levels of technical expertise, experience and straightforward, friendly advice with all aspects of the 4x4 world.

The Brief:

As a market leader, Devon 4x4 pride themselves on ensuring that their service standards are consistently high at every opportunity.

Selling highly desirable and specialised items, as an organisation, Devon 4x4 had been looking to find a PCI DSS compliant solution for customer not present transactions, in order to maximise the data security of their customers, whilst combatting the risk of fraud related chargebacks and reducing their scope for PCI DSS compliance.

The Solution:

Following an introduction to Gala Technology, from their acquirer partner, Devon 4x4 deployed our multi-award-winning SOTpay solution within their organisation, simplifying PCI DSS requirements, negating the risk of fraud related chargebacks within the Card Not Present (CNP) channels, and reducing their processing charges.

SOTpay enables Devon 4x4 to send secure and PCI compliant payments links via email or SMS, allowing the cardholder to remain in control of their sensitive card data and complete the transaction either in real time, whilst the agent remains in dialogue or at their end leisure.

SOTpay then notifies the required individual or department that the authenticated transaction has been completed, enabling Devon 4x4 to despatch their desirable product without risk.

“From the initial contact with Gala Technology the information and customer service has been second to none. An extremely easy programme to use in the workplace, and a very efficient back up from Gala when needed. I would have no doubts about recommending them to other businesses and we are already benefiting from this new system”

Liz Buck, Director
Devon 4x4

The Result:

Working with Gala Technology has enabled Devon 4x4 to process secure, authenticated and PCI compliant payments across their Card Not Present (CNP) channels.

As SOTpay uses additional authentication processes during the transaction, the payment is converted from ‘non-secure’ to ‘secure’ and processed at a favourable rate by their acquiring partner, whilst protecting them from fraud related chargebacks.

Now, instead of asking their clients to provide their payment card information, Devon 4x4 simply generate a secure branded payment link to their customer, which can be sent via email, SMS, or electronic invoice, enabling the customer to remain in control of their card data, whilst providing the flexibility for the cardholder to complete the transaction immediately or at their leisure.