Go2 Travel
Case Study

The Client:

Yorkshire based, Go2 Travel are a friendly, independent private transportation company run by Jamie and Emma Hammerton. Go2 Travel, specialise in airport runs, coastal trips and the safe transportation of their passengers, to and from sporting events and nights out with their fleet of vehicles, including people carriers, mini-buses and coaches and a brand spanking new 49-seater coach to meet the growing demand of clients, looking to enjoy days out as COVID-19 lock down restrictions are relaxed.

The Brief:

Traditionally, Go2 Travel had taken payments via cash or bank transfer, but the growing business was acutely aware of the expectation to accept card payments from their customers and therefore reached out to Gala Technology for some guidance on the solutions available to them and the how they could obtain a merchant services account.

The Solution:

After an initial consultation to understand the client’s needs, Gala Technology made some recommendations to Go2 Travel, which would enable them to process secure and PCI DSS compliant payments.

Gala Technology, then supported Go2 Travel through the merchant account application process, finding them the right acquiring partner, with attractive rates and fast settlement times, in order to provide them with SOTpay, the multi-award-winning pay by link solution, e-commerce payment gateway and virtual terminal. SOTpay enables Go2 Travel to send secure and PCI compliant payments links via email, SMS or even via Facebook Messenger, whilst allowing the cardholder to remain in control of their sensitive card data and complete the transaction either in real time, whilst the agent remains in dialogue, or at their own leisure.

Gala Technology also provided Go2 Travel with the ability to process Open Banking transactions, where the customer can make an account-to-account payment in a few simple clicks.

“The jargon free advice and service we have received from Gala Technology has been exceptional and the whole process was quick and easy. My business, now has the professional payment solutions it requires, to ensure that our clients can book, make payment and enjoy their Go2 Travel experience.”

Jamie Hammerton, Owner
Go2 Travel

The Result:

Working with Gala Technology has enabled Go2 Travel to process secure, authenticated and PCI compliant payments across their Card Not Present (CNP) channels. As SOTpay uses additional authentication processes during the transaction, the payment is converted from ‘non-secure’ to ‘secure’ and processed at a favourable rate by their acquiring partner, whilst protecting them from fraud related chargebacks. Go2 Travel simply generate a secure branded payment link to their customer, which can be sent via email, SMS, or electronic invoice, enabling the customer to remain in control of their card data, whilst providing the flexibility for the cardholder to complete the transaction immediately or at their leisure.

The payment gateway supports PSD2 SCA compliant e-commerce transactions and Go2 Travel also had the foresight to deploy the ‘next big thing in payments’ Open Banking, enabling their clients to make secure account-to-account bank transfers in seconds.