Progressive Parts
Case Study

The Client:

Manchester based, Progressive Parts offer a vast range of quality aftermarket and performance car parts, from the top manufacturers in the world including Volkswagen, Audi, Seat, Skoda, BMW, Mini, Ford, and the super car legends of Porsche, Ferrari and Lamborghini.

Whether you’re carrying out essential repairs, getting that essential style & stance or pushing your vehicles power to the next level you’ll find everything you need in their extensive online car parts store at https://progressiveparts.com/

The Brief:

Trusted by some of the biggest names in motorsport, Progressive Parts pride themselves on ensuring that their service standards are consistently high at every opportunity.

Their service orientated management team had been looking to find a PCI DSS compliant solution for card not present transactions, in order to maximise the data security of their customers, whilst combatting the risk of fraud related chargebacks and reducing their scope for PCI DSS compliance.

The Solution:

Following an introduction to Gala Technology, from their acquirer partner, Progressive Parts deployed our multi-award-winning SOTpay solution, complete with the SOTpay+ Payment Gateway, within their organisation, simplifying PCI DSS requirements, negating the risk of fraud related chargebacks within the Card Not Present (CNP) channels, and reducing their processing charges.

SOTpay enables Progressive Parts to send secure and PCI compliant payment links via email or SMS, allowing the cardholder to remain in control of their sensitive card data and complete the transaction either in real time, whilst the agent remains in dialogue, or at their own leisure.

Complete with comprehensive reporting and the ability to tokenise sensitive card information for recurring business, SOTpay then notifies the required individual or department that the authenticated transaction has been completed, enabling Progressive Parts to despatch their highly desirable product.

“We have been delighted to have been introduced to Gala Technology and their SOTpay solution, which we have used for a few years now. The system, enables Progressive Parts to process secure telephone and remote payments and has never let us down.”

Ben Thomas
Director, Progressive Parts

The Result:

Working with Gala Technology has enabled Progressive Parts to process secure, authenticated and PCI compliant payments across their telephony (CNP) channels.

As SOTpay uses additional authentication processes during the transaction, the payment is converted from ‘non-secure’ to ‘secure’ and processed at a favourable rate by their acquiring partner, whilst protecting them from fraud related chargebacks.

Now, instead of asking their clients to provide their payment card information, Progressive Parts simply generate a secure branded payment link to their customer, which can be sent via email, SMS or electronic invoice, enabling the customer to remain in control of their card data, whilst providing the flexibility for the cardholder to complete the transaction immediately or at their leisure.