Zap Garage Doors
Case Study

The Client:

Zap Garage Doors are Yorkshire’s premier garage door supplier. With an expansive collection on display at their fully stocked showrooms in Doncaster, Sheffield and Wakefield, and offering free home visits and site surveys across the Yorkshire region - whether you’re looking for garage door supply, repair or installation, Zap Garage Doors can deliver an expert and friendly service that is second to none.

The Brief:

Following an introduction from a mutual contact, Gala Technology reached out to the Zap Garage Doors team to ascertain how they could support them with secure payments solutions, enabling them to protect their clients sensitive card payment data, in a PCI DSS compliant manner. In addition, Zap Garage Doors were looking to investigate whether they could save any money against their incumbent acquiring partner, so were looking to take advantage of the FREE payments review service offered by Gala Technology to 'Compare The Market'.

The Solution:

Zap Garage Doors decided to deploy our multi-award-winning SOTpay solution within their organisation, simplifying PCI DSS requirements, negating the risk of fraud related chargebacks within the Card Not Present (CNP) channels, and reducing their processing charges.

SOTpay enables Zap Garage Doors to send secure and PCI compliant payment requests via email, SMS or electronic invoice, allowing the cardholder to remain in control of their sensitive card data and complete the transaction either in real time, whilst the agent remains in dialogue, or at the cardholders own convenience. Payments are processed via Gala Technology’s award-winning payment gateway and merchant management system, which comes complete with tokenisation, recurring billing solutions and comprehensive reporting tools to aid reconciliation.

SOTpay then notifies the required individual or department that the authenticated transaction has been completed, enabling Zap Garage Doors to receive payment without risk.

In addition, Gala Technology managed to save Zap Garage Doors thousands of pounds in processing fees, which essentially, more than covered the cost of deployment and their services over the course of the year!

"Exceptional customer service is at the heart of what makes Zap Garage Doors successful. Having slick, multi-award-winning, secure and compliant way of processing payments is also key to that service and that’s exactly what Gala Technology have supplied. Not only that, they’ve also saved our business thousands of pounds in processing fees!"

Jordan Baker, Director
Zap Garage Doors

The Result:

Working with Gala Technology has enabled Zap Garage Doors to process secure, authenticated and PCI compliant payments across their Card Not Present (CNP) channels.

As SOTpay uses additional authentication processes during the transaction, the payment is converted from ‘non-secure’ to ‘secure’ and processed at a favourable rate by their acquiring partner, saving Zap Garage Doors thousands in processing costs, whilst protecting them from fraud related chargebacks.

Instead of asking their clients to provide their payment card information, Zap Garage Doors simply generate a secure branded payment link to their customer, which can be sent via email, SMS, or electronic invoice, enabling the customer to remain in control of their card data, whilst providing the flexibility for the cardholder to complete the transaction immediately or at their leisure.